FAQ

Any question?
Before contacting us, please check the folowing frequently asked questions:

  • Taxi & Transfers

What is a shared ride?

    A shared ride is where you may have to wait a few minutes on other guest that arrived on the same flight and/or time your plane landed. Customers will share a transfer or pick up others headed in the same direction. There may also be additional sequenced stops along the way.

What is the pick-up window?

    For shared-ride please allow for 15-minutes within your scheduled pick-up time. For example, if your scheduled pickup time is 9:00am, the taxi will arrive between 9:00am and 9:15am. This allows for our guests to be completely ready for travel when the taxi arrives and for our drivers to fulfill the travel schedule. Private and VIP transfers are not subject to a schedule and will be picked up at an agreed time.

What is the luggage policy?

    Each passenger is allowed two (2) pieces of checked luggage (suit case, duffel bag) and one (1) carry-on item free! Extra fees may apply for oversized luggage such as boxes, surfboards, snowboards, golf clubs or other large items. Contact us for more information if you have large items.

How do I find you at the airport?

    Amigo Tours staffers are easy to find. We are in uniform: wearing purple shirts and black trousers and usually found at the exit next to the Tourist Information Booth.

How many stops will Amigo Tours van make (Shared rides)?

    The number of stops we make may vary but all rides are properly sequenced according to the locations of stops. Stops will be quick and orderly, thus reducing waiting time. The number of stops on shared rides may vary, but we average two to four stops depending on the time of day or season (winter or summer).

What if my flight delay?

    Amigo Tours tracks your flight in real-time and only assign your pick-up after the flight has taken off from its origin. We will be waiting upon your arrival.

Do you provide car seats?

    Your booking depends on whether or not car seats are provided. We only offer child restraint seats for private and VIP booking reservations. We do not provide child restraint seats for shared-ride guests.

Do you allow pets onboard?

    Yes we do but with certain stipulations.
    All animals – excluding service animals – must be kenneled to travel on our vehicles.
    Pets under 25 lbs are permitted in lap carrier.
    Pets over 25lbs must be kenneled and reserved as a PRIVATE transfer. We want to ensure a safe, comfortable ride for all our passengers and their baggage.

What if I miss my flight?

    You should notify our customer service via email, myride@amigo.sx immediately with your new flight details to arrange the pickup.

What if I lose or leave items in the vehicle?

    We recommend that you call customer service immediately at (721) 522-8687. Amigo Tours is not responsible for guests’ personal possessions as you must be present with you luggage at all times. We do our best to return items (if found), but we will not assume responsibility for lost, damaged, misplaced or stolen items. Any charges incurred in returning left-behind items must be paid for by the owner.

Must I make a reservation?

    Reservations are always required to secure your ride to and from the airport, hotel or cruise-port. For point-to-point transfers, reservations are not required, but we still highly recommend that you make reservations. This is to ensure a timely and consistent service to our clients.

What is your cancellation policy?

    Reservations cancelled six hours prior to pick-up time will be fully refunded. However, Amigo Tours is unable to refund payment if cancelled less than twelve hours prior to arrival pick-up time. We understand there may be delays or cancellation of reservations resulting from flight delays or changes. We however ask that guests notify us in a timely manner when they update their flight details. Contact our customer service by emailing, myride@amigo.sx.

  • Bookings

Do we have to make a deposit to book a tour?

    We may ask for a deposit during our reservations confirmation process

What is the company's cancellation policy?

    Customer cancellation are to be received within 3 days of their check-in time. Cancellation made less than 3 days in advance and "no-shows" will be charged the full amount.

What happens if a ship don't dock as schedule?

    In the event a customer's tour is cancelled by Amigo Tours or a ship don't dock at St. Maarten's port for any reason, we will provide a full refund.

  • Tours

Will we return to the ship in time to board?

    Yes, this is a worry-free excursion and you are guaranteed a timely return back to the ship to board.

What does "island time" vs."ship time" mean?

    Between the first week of November to the first week in March some ships observes Daylight saving time "Ship time" which is one hour behind while other ships stay on Standard Time.

    Amigo Tours tour operating times are "Local Island Time" so we might be one hour ahead and the trip begin to the time zone of the port we are in. We recommend that you log on to www.worldtimeserver.com to figure out what the local time will be compared to your ship.

Where is the check in for a tour?

    Cruise passengers should meet at the EDC Lot.

    Hotel guest will be picked-up in the lobby of their respective hotel.

    For those that are tendered, the location will be in front of the Court House on the Front Street.

Will we be dropped off at the same location we were picked up?

    Yes, hotel guests will be dropped off at their hotel.

    Cruise guests will also be dropped off at the cruise port but have the option to be dropped off in Philipsburg (Down town).

How do we get back to the ship if we stop off in Philipsburg (Down town)?

    Philipsburg (Down Town) is approximately a mile away from the cruise port and guests have the options of land and water taxi (4 minutes) or walk (15 minutes appox).

What language will the driver / tour guide speak?

    All of our drivers / tour guides speak English which is the main spoken language throughout the island, but we also have drivers/tour guides speaking Spanish, French and German. When booking please let us know if you have any special language requirements.

Would we be joined by others if we book a private tour?

    No. With a private tour booking you will have a chartered vehicle along with a driver / guide for your family or group exclusively.

Are our drivers / tour guides allowed to receive tips for their tours?

    Absolutely! A tip is a thank you and a token of appreciation for doing a great job. Industry standards for tipping a driver / tour guide is 15% - 20% of the cost of the tour.

  • Vehicles

Are the vehicle air-conditioned?

    Yes, all our vehicles are fully air-conditioned for your comfort.

Are the vehicle equipped to handle guests with walkers or wheelchairs?

    Yes, we can handle walkers and wheelchairs (foldable) and scooters depending on factors.

Are the vehicle equipped to hold baby car seat and do you supply?

    Yes, we are equipped to hold baby car seat and offer them upon request.

How many passengers can your vehicles accommodate comfortably?

    We have vehicles to accommodate any group size comfortably.





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